Job Overview
AtticGuard is a fast-growing, family-owned attic insulation and restoration company specializing in insulation removal, rodent proofing, air sealing, sanitization, and installation. We are known for our professional service, strong communication, and 5-star customer experience, delivering true “Peace of mind, right above you.”
We are looking for a reliable, organized, and friendly
Office Assistant to support daily operations.
This role is essential in keeping the office running smoothly—handling calls, scheduling jobs, supporting the team, and ensuring customers have a great experience from the first call to project completion.
Responsibilities
- Answer incoming calls, texts, and emails
- Respond to customer inquiries in a professional and friendly manner
- Schedule inspections and job appointments
- Follow up with leads and existing customers
- Confirm appointments and send reminders
- Adjust schedules as needed
- Track leads, estimates, and job progress
- Input and update customer information in CRM
- Support management and office team with daily tasks
Qualifications
- Previous office or administrative experience preferred
- Strong communication and customer service skills
- Highly organized and detail-oriented
- Bilingual abilities are highly desirable to assist diverse clientele and team members
- Comfortable multitasking in a fast-paced environment
- Exceptional phone etiquette and customer service skills to create a positive experience for all visitors and callers
- Basic computer skills (email, CRM, spreadsheets)
- Ability to manage time efficiently in a fast-paced environment while maintaining attention to detail
